Chevron texaco rewards and mobile app faqs Chevron texaco rewards and mobile app faqs

The CTR program is an exciting loyalty program in which Chevron and Texaco customers earn points for their fuel and qualifying in-store purchases and redeem their rewards for discounts on fuel purchases at participating stations. Chevron reserves the right to make changes, suspend or discontinue the program or any promotional offers at any time. For more information and participating stations, see our Chevron Texaco Rewards (CTR) website

With the program, memberscan earn points and redeem rewards for discounts on fuel and qualifying in-store purchasesat participating stations. At these participating stations, members can also combinethese discounts with other discounts and fuel credits.

Yes. There is no fee to join and create a single User Account for your own use. You must be 16 years or older and reside in the United States. If you are between 16 and the age of majority (as determined by your respective state law), you may join the CTR program only under the supervision of your parent or legal guardian who agrees to be bound by the CTR Program Terms of Use.

No. Simply enter the mobile phone number used to sign up for the CTR program when prompted, at the pump or in-store at the register, to earn points and redeem rewards. You do not have to use the Chevron or Texaco app (the “App”) or CTR website to earn or redeem points, but we encourage you to do so to track your User Account history and activity.

No. There are no physical cards for the CTR program. Simply enter your CTR mobile phone number at the pump or in-store at the register or make your fuel purchase with the App to
earn points and redeem rewards.

You can find participating Chevron and Texaco stations using the store finder feature in either the App or the CTR website, filtering for Chevron Texaco Rewards. From the App Home screen, click on the Station Finder icon in the top right corner of the screen, then click on the filter icon in the bottom right, choose “Chevron Texaco Rewards” and click on Apply. From the website homepage, click Find a Station at the top of the page, then select Chevron Texaco Rewards from the Search Options.

Yes. You can earn points and redeem rewards at participating Chevron and Texaco stations by using the App on the display in your car and on your wearable device.

No. Both mobile apps will work at allChevron and Texaco stations. Earned points are combined and can be redeemed at any participating Chevron or Texaco station.

It is easy to earn points in the CTR program by doing the following:

 

• Fuel Earn Offer (5 points per gallon): Earn 5 points for each gallon of Chevron and Texaco branded fuel you purchase at participating branded stations in that region with your User Account.

 

You can use your User Account by entering your CTR mobile phone number at the pump or in-store at the register, or by making the fuel purchase through your User Account on the App.

 

• In-Store Earn Offers: Earn points for specific in-store purchases as may be marketed in the App and CTR website.

 

You can use your User Account by entering your CTR mobile phone number in-store at the register, or by using the Pay Inside feature on the App (at participating pilot stations only). 

 

• Achievement Earn Offers: Earn points in that region for reaching qualifying achievements as may be marketed in the App.

 

Be sure to enable push notifications and text messages to learn about these and other introductory and promotional offers. Data rates may apply. Returns will not qualify for Earn Offers. Earn Offers are not transferable and may not be combined with other offers, sales, or promotions. Allow up to 72 hours for points in that region to appear in your User Account after earning.

As may be marketed on the App, you can earn more points with In-Store Earn Offers and Achievement Earn Offers. Just enter your CTR mobile phone number in-store or at the register
or follow the instructions for the Achievement Earn Offers.

Yes. You can earn pointson every fuel transaction at participating Chevron and Texaco stations with your CTR mobile phone number.

No. There is no limit to the number of points you can earn in the CTR program. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, new account offers, or any redemption of points and suspend or terminate any related User Account for any reason in its sole discretion, including upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature, or if any phone number for a mobile device used to create a User Account cannot be verified.

There are several ways to see your points and rewards history. For fuel purchases made with the App, you will receive an in-app receipt showing the savings applied following each purchase. You can also choose to receive printed receipts at the pump and email receipts in your settings. For fuel purchases made outside the App, the printed receipt will show your savings. Finally, you can see your User Account transaction history through your Wallet on the App or CTR website.

You can redeem rewards earned for discounts on fuel at participating Chevron or Texaco stations by entering your CTR mobile phone number at the pump or in-store at the register, or making the fuel purchase through your User Account in the App. When you start a fuel purchase, you will see your available fuel discounts in your area and have the option to redeem your rewards as follows:

 

Chevron texaco rewards points to fuel discount Chevron texaco rewards points to fuel discount

 

If you redeem your rewards, the related fuel discount will be applied to your fuel purchase, up to a maximum of 25 gallons in a single purchase for one vehicle, and the points will be deducted from your User Account. If you do not redeem your rewards, no points will be deducted from your User Account and the related fuel discounts will be available for your next fuel purchase, subject to any points expiration. 

Under the CTR program, you may redeem up to 500 points for 50 cents off per gallon of Chevron or Texaco branded fuel, up to a maximum of 25 gallons in a single purchase for one vehicle. You can also combine any available grocery gas rewards under the Albertsons for U™ Points Program and/or Fuel Credits with the Techron Advantage Cards up to the maximums allowed under those programs.

Yes. Your points and any related rewards will expire with ninety (90) days of inactivity.
For example, points earned on October 1, 2024, will expire after December 30, 2024, if you have not entered your CTR mobile phone number with at least one fuel or qualifying in-store transaction during that timeframe.

You can check your points balance 24/7 through your User Account on the App Home screen or  CTR website. Please allow up to 72 hours for points to appear in your User Account after earning them. 

Yes. If your CTR mobile phone number is the same as the phone number associated with your Albertsons for U Points Program account, rewards are automatically combined. If different phone numbers were used for each account, link your Albertsons for U™ or Safeway for U™ (or other Albertsons Companies Banner Stores for U) phone number in your CTR User Account in the App or CTR website. You will be able to combine any Albertsons for U™ Points with CTR program rewards up to the maximums allowed under each program. Just follow the instructions at the pump to redeem the combined rewards. 

No. CTR and ExtraMile Rewards are separate programs for in-store purchases. CTR points are available for qualifying in-store purchases as may be marketed in the App and CTR website. ExtraMile Rewards shields are available for most in-store purchases other than the ones provided on the ExtraMile Rewards website. Please make sure to tell your cashier which program you would like to use when purchasing in-store items.

No. CTR program rewardsare not able to be combined with local site offers and programs.

No. Points are non-transferable, and every member is required to have their own unique User Account. You may not share your User Account with anyone else or create any other User Accounts with your mobile device.  

No. You must enter your CTR mobile phone number at the pump or in-store at the register prior to making the purchase or make the purchase through your User Account in the App to earn points for the purchase and redeem any available rewards.

You can create a User Account in the App and/or CTR website. You will be required to provide your mobile phone number, valid email address and verify your account by entering a One-Time Password (OTP) code that will be sent to your mobile phone number. You must provide Chevron consent to send you autodial text messages to authenticate your mobile phone number. You will also have the option to receive other text messages. For security purposes, you will need to create a 4-digit PIN to authorize payments. Creating your User Account in the App may be required if your wireless carrier is not supported to create a User Account on the CTR website.

 

You will be automatically enrolled in the CTR program when you create a User Account in the App or CTR website. As part of creating a User Account, you must agree to receive autodialed text messages to authenticate your mobile phone number.

Yes. You will need to create a User Account if you would like to use the App or CTR website to join the Chevron Texaco Rewards program, use the App to make purchases, and access transaction history. If you do not create a User Account, you may still use the App or CTR website to locate stations, provide feedback, and learn more about the Chevron or Texaco brands. You may be required to create a User Account in the App because your wireless carrier may not be supported to create a User Account on the CTR website.

No. You are not able to sign up for an account using your Venmo or PayPal login.

If you did not receive your one-time password, go to the App or CTR website to resend the password to your mobile phone number. You can resend this password up to three times. After that, please call the Consumer Connection Center at 1-855-285-9595.

Yes. You may use face recognition / biometrics to log into the App if available and enabled on your mobile device.

Yes. You will need to turnon your mobile device’s location settings to see your points balance, available rewards and offers, add a payment method, and complete a transaction within the
App.

The App is available for both Apple iOS and Android mobile devices. You can also use the App through your Apple Watch or Wear OS device. See FAQ on In-App Features & Functionality: How to install the App on my Apple Watch or Wear OS device. 

 

In addition, you can also use the App through your Apple CarPlay or Android Auto. See FAQ on In-App Features & Functionality: How to install and use the App on Apple CarPlay or Android Auto.

Yes. You will receive news and updates to the email address associated with your User Account. You can opt out of receiving marketing emails at any time as provided below. Please note that opting out of the email marketing distribution list will not affect the ability to send you transactional email messages about your User Account.

Yes. You can change your account information and communication preferences anytime in the App by tapping on the My Profile icon in the top left corner of the Home screen or by logging into your Profile on the CTR website.

Yes. You will receive news and updates by text message if you have opted to receive other text messages when completing your User Account. You may opt out of receiving these text messages at any time as provided below. You may still receive autodialed text messages to authenticate your mobile phone number as part of using the App.

You may opt out of receiving these messages at any time by doing one of the following:

 

(i) Changing your account settings via the App or CTR website

(ii) Following the opt-out mechanisms in messages you receive

(iii) Calling 855-285-9595 and requesting to be removed from our text-message or email marketing distribution list.

 

If you opt out, Chevron or its third-party contractors may send you one last text message or email confirming that you opted out. You may still receive autodialed text messages to authenticate your phone number as part of using the App. You will still receive transactional email messages for your User Account.

Please see the Privacy Statement and Terms of Use in the App to understand how your personal information is used in the App.

If you would like to use the same mobile phone number to create a User Account after deleting your User Account with that number, please contact the Consumer Connection Center at 1-855-285-9595 to submit an Account Deletion Form. Any introductory offers for the CTR program are only eligible for new User Account holders who have not previously created a User Account. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, introductory offers, or any redemption of points and suspend or terminate any related User Account upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature.

You can remove a payment method from your User Account on the App under Wallet and Payment methods by selecting the “X” next to the payment method.

You can either delete your User Account from the App or the CTR website. From the App Home screen, go to My Profile in the upper left of the screen, select Settings, and select Delete account from the bottom of the page. There will be a prompt requesting that you confirm whether you want to continue deleting your account or to cancel. To continue deleting your account, select Delete account. Your User Account will be deleted from both the App and CTR website. This will include any payment methods, all transaction receipts, and any earned points and rewards. Once you delete your User Account, you will no longer be able to access this information. We reserve the right to maintain information for eligibility purposes and to the extent permitted by applicable law. 


To delete your User Account from the CTR website, follow the directions on the Delete User Account webpage found in the homepage footer.

You can check out the Mobile App Guide for details.

You can find stations that process mobile payments through the store finder filter feature on the App or  CTR website. In the App, using the filters, select Mobile Payments (under Payments and rewards) and click Apply to see your local stations that are now processing mobile payments.

You can filter Chevron and Texaco stations through the store finder feature within the App by Products such as Diesel, Hydrogen, E85, Compressed Natural Gas, etc. On the CTR website, search for Diesel.

See our website at: https://www.chevronwithtechron.com/en_us/home/renewable-diesel-blend/renewable-diesel-blend-faqs.html

If you participate in both the CTR and Albertsons Reward Points programs and use different phone numbers for the programs, enter your CTR mobile phone number on the dispenser keypad before pumping to earn points in the CTR program and redeem any available rewards in these programs.

Call the Consumer Connection Center at 1-855-285-9595 if there is an error on your receipt. You can also call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the CTR website. 

 

Please note Apple Cash is processed through Discover and will list Discover on your receipt.

Check your settings to ensure you have chosen to receive printed receipts at the pump. You can also see your User Account transaction history through your Wallet on the App or CTR website.

The car wash code will be provided on your receipt and sent to you by text if you have provided Chevron consent to send you text messages.

For an Apple Watch, make sure to download the App to your mobile device and then download the App to your Apple Watch from the App Store on your mobile device. For a Wear OS device, download the App directly from the Google Play store to your Wear OS device. Your preferences and payment methods that are currently linked in your User Account will already be set up in your Apple Watch or Wear OS device app. Before using the app on your Apple Watch or Wear OS, please ensure that you are logged into the App on your mobile device, the App is open on your mobile device, and your Apple Watch or Wear OS is connected to your mobile device.

No. Your mobile phone must be ON and close enough to the Apple Watch or Wear OS device to be able to communicate to it (via Bluetooth or Wi-Fi). If the mobile phone is switched OFF, the Apple Watch or Wear OS device app cannot use the App features, such as verifying station location and processing fueling transactions.

No. Payment methods cannot be added from your wearable device. Your preferences and payment methods from your User Account in the App will automatically sync to your Apple Watch or Wear OS device app. You can manage your payment methods in your User Account from your mobile device.

Apple CarPlay or Android Auto allows you to find a station, select your pump and payment method, add a car wash, and fuel up without interacting with your mobile phone. First, connect your mobile phone to any compatible Apple CarPlay or Android Auto car app and then open the Chevron or Texaco app. Ensure you are logged into your User Account on your mobile device and have payment methods added. All of your payment methods will be available for selection except Apple Pay. For more information and steps, visit our car apps page on the CTR website.

 

To connect your mobile phone with your Apple CarPlay app, you can visit the official Apple CarPlay support center (https://support.apple.com/en-us/108415) and follow those instructions.

 

To connect your mobile phone with your Android Auto app, you can visit the official Android Auto support center (https://support.google.com/androidauto) and follow those instructions.

No. Your mobile phone must be ON and you must be logged into the App on your mobile device to fuel up using your Apple CarPlay or Android Auto app.

 

 

No. Payment methods cannot be added via Apple CarPlay or Android Auto. From your mobile device, you can manage payment methods in your User Account on the App under Wallet. Your preferences and payment methods from your User Account will automatically sync to your Apple CarPlay or Android Auto app. 

Please make sure location services on your mobile device is turned ON. Select the station you are at on your Apple Watch or Wear OS device. Select your pump number and make your car wash selection, if available. Then confirm payment details and authorize. When prompted, enter your PIN. Please select YES on the pump if prompted to redeem any available Chevron Texaco Rewards and grocery gas rewards, and then begin fueling. After fueling completes, you can review your receipt on your mobile phone.

Navigate to the Wallet, at the bottom right of the screen, select Payment methods. 

You can link:

(i) Registered PayPal or Venmo account

(ii) Techron Advantage Credit Card or Techron Advantage Visa® Card

(iii) Visa, MasterCard, American Express, or Discover card

(iv) Chevron and Texaco physical gift and promotional cards with PINs

(v) Chevron and Texaco electronic gift and promotional cards (eGift and ePromo Cards)

(vi) Checking Pay™(available in certain areas) 

 

If using Apple Pay via an Apple Watch, or Google Pay via a Wear OS device, the payment methods that are already linked to your User Account will appear in your wearable device app. 

 

If using Apple CarPlay or Android Auto, only the payment methods (except for Apple Pay) already linked to your User Account will appear in Apple CarPlay or Android Auto. 

 

At this time, Techron Advantage Cards cannot be used as payment methods through Apple Pay or Google Pay. However, you can link the cards as payment methods directly in your User Account under Wallet.

• Make sure that you are on the latest version of the App

• Make sure to enter the correct information when linking the card or any payment method

• Link your credit/debit card to just one User Account on just one mobile device

• If you have additional authorized users on a credit/debit card, advise them to link their own card to their User Account on their own mobile device

• If you received and activated a replacement card, remove the old card before linking the replacement card as a payment method

• If you are still unable to link your card, please call your financial institution

Currently you can pay at the pump with the App using:

(i) Registered PayPal or Venmo account

(ii) Techron Advantage Credit Card or Techron Advantage Visa® Card

(iii) Visa, MasterCard, American Express, or Discover card

(iv) Chevron and Texaco physical gift and promotional cards with PINs

(v) Chevron and Texaco eGift and ePromo Cards

(vi) Chevron and Texaco electronic promotional cards (ePromo Cards)

(vii) Apple Pay

(viii) Google Pay

(ix) Checking Pay™ (available in certain areas)

(x) Pay Inside (will be available at CTR-participating stations)  

 

See FAQs on how to set up Apple Pay, Google Pay or Checking Pay. At this time, Techron Advantage Credit Card and Techron Advantage Visa® Card cannot be used as payment methods through Apple Pay or Google Pay, however you can link the cards as a payment method directly in the App under Wallet. 

 

See the FAQs on how to link a payment method to your User Account on the App. At this time, Apple Pay cannot be used via Apple CarPlay or Android Auto.

You may currently use the App, including Apple Watch, Wear OS device, Apple CarPlay, or Android Auto to purchase fuel at the pump and add express car washes, if available, at the station. The App is not available for full-service car-wash purchases. 

 

Express car washes allow you to drive through the car wash tunnel for an exterior-only cleaning in a matter of minutes and are less expensive than a full-service car wash which includes interior vacuuming, window wiping and add-ons like waxing/detailing, tire shine and air freshener.

Chevron is piloting the Pay Inside feature in the App at several CTR-participating stations. Upon checking out at the register, open the App and do the following: 

 

• Click on the Pay Inside button on the Home screen

• Choose your payment method and input your Chevron Texaco Rewards mobile phone number on the PIN pad

• Click Show QR Code and present the QR code to the cashier to process payment

• Ask the cashier to scan the QR code on your phone to process payment 

 

For stations that participate in the grocery gas rewards program, you have the option to link your grocery gas rewards mobile number.


Note: The Pay Inside feature does not support Apple Pay at this time.

If Pay Inside is available at your CTR-participating station, you will be able to follow the prompts from the Pay Inside button on the Home screen of the App and be redirected to the Pay Inside screen. If you are not able to use Pay Inside at that station, you will receive a “Pay Inside Unavailable” message.

Tap-to-Pay is paying by tapping your mobile device or EMV chip on the PIN pad. The Pay Inside feature is a custom functionality within the App that uses the payment methods available in the Wallet and a QR code scanned by the cashier.

Please try a different payment type. If you keep receiving an error message, call the Consumer Connection Center at 1-855-285-9595. You can also submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the CTR website.

Yes, you can purchase multiple convenience store items and fuel in a single transaction using the Pay Inside feature at participating stations.

After you have downloaded the App, created a User Account, and linked a payment method, log into the App and confirm the nearest station to you or select a new one. Navigate to the station and when you are at the station, select Fuel up from the bottom of the App Home screen. The Fuel up button will only display when you are at a Chevron or Texaco station. Use the selector to choose the pump from which you will be purchasing fuel. After selecting the pump, confirm your payment method and whether you would like to add a car wash, if available, and/or redeem any available rewards. Once your payment method is authorized, the pump will be reserved for you, and you will see the “begin fueling” prompt on the App screen. You can now remove the nozzle from the dispenser, choose the grade, and start fueling. 

 

Apple Watch, Wear OS, CarPlay and Android Auto may also be used after installing the App. For instructions on how to use CarPlay and Android Auto to fuel up, you can visit our car apps page on the CTR website.  

 

If you are purchasing fuel from an attendant, advise the gas station attendant which fuel grade to pump and the dollar amount once you see the “begin fueling” prompt on the App screen. The attendant will then pump your desired fuel.

After your payment has been authorized, the “begin fueling” screen will appear on your App, indicating that the pump is ready to go. Select the fuel grade on the pump as you normally would and begin fueling.

When you have finished fueling, return the nozzle to the pump.

You will receive a mobile receipt on the App and, if selected in your App settings, a printed receipt at the pump, and email receipt. On the App Home screen, click Wallet on the bottom right corner, then click History, and tap a transaction to view the receipt.

Perform one of these options: 

 

• Wait for the transaction to time out in the App

• Select Cancel transaction from the App at select stations

• Cancel the transaction on the pump

After canceling the transaction, you can start a new transaction on your App or at the pump.

No. You currently cannot use more than one type of payment per transaction. You must perform separate transactions if using two or more forms of payment.

If this is your first time linking a debit/credit card into the App, it is best to contact your financial institution so they can allow you to link your account into the App on their system. If you received a new card and have not yet activated it, please call your financial institution to activate the card. We also suggest linking the card within the vicinity of your billing zip code. If you are traveling outside of your billing zip code or have changed your address, please advise or update your records with your financial institution before linking it to your User Account. If you think your card has been compromised, contact your financial institution immediately.

Your card issuer or bank sends a request to pre-authorize a set amount for fuel purchases and may hold that amount until receiving the final purchase total. The hold can take up to three days to release. Please contact your card issuer or bank for more information. 

Research cited by the FCC has concluded that there is no reason to prohibit customers from using their mobile devices to pay at the pump. One such study provides that “there has been no documented incident where the use of a wireless phone was found to cause a fire or explosion at a gas station” and “scientific testing has not established a dangerous link between wireless phones and fuel vapors.”

Chevron and Texaco have updated their mobile-device dispenser decals to provide that customers may use their mobile devices with care, and caution customers not to use mobile devices while walking or operating a vehicle.

Navigate to the Wallet, select Payment methods, then Add Payment Method to link a payment method. Choose Gift or ePromo Card to read and agree to the terms. Enter the Chevron or Texaco eGift or ePromo Card number and the PIN, then click Add Card.

 

A PIN is required for all gift and promotional cards. Please note this PIN is different from the one you created while signing up in the App to authorize payments. A PIN is required for all gift and promotional cards. Promotional and ePromo cards have an expiration date.

Yes. There is a limit of five (5) Chevron and Texaco gift and promotional cards that can be linked to your User Account at any given time, and you can only link three (3) cards in a 24-hour period.

Yes. A Chevron or Texaco gift or promotional card with a PIN can be added to the App. Best practices recommend that once a plastic gift or promotional card has been added to the App, the card be destroyed before disposal.

The available balance is displayed with each card in your Wallet under Payment methods on the
App.

 

Yes. Multiple users can link the same Chevron and Texaco gift or promotional card to their User Accounts.

Call the Consumer Connection Center at 1-855-285-9595 for assistance. You can also message us by navigating to the My Profile icon in the upper left corner of the App Home screen, select Help, and then Contact us from the menu. We can also be reached through the Contact us link found in the footer of the CTR website.  

No. You cannot currently reload funds onto a Chevron or Texaco gift or eGift Card in the App or purchase gift cards from the App. You can link multiple Chevron or Texaco gift and promotional cards to your User Account. Plastic and electronic promotional cards are not reloadable and expire on the date provided with the card.

Chevron is piloting the Pay Inside feature in the App at a few stations participating in the Chevron Texaco Rewards program. When the feature is enabled, electronic gift and promotional cards can be used for in-store purchases. If your station is not part of the pilot, the App can only be used for fuel and car wash purchases at the pump and not within the store. You can still use any physical gift or promotional card that has been linked as a payment method in the App in the convenience store, if there is an available balance. Electronic gift and promotional cards cannot be used for in-store purchases.

You can use your physical gift card at both the pump and within the store. You can also reload your physical gift card. Currently, you are not able to reload your electronic gift card or use it for purchases within the store. 

 

However, Chevron is piloting the Pay Inside feature on the App at a few stations participating in the Chevron Texaco Rewards program. When the feature is enabled, electronic gift and promotional cards can be used for in-store purchases but cannot be reloaded.

Promotional cards are provided at no cost to the recipient with an expiration date. They are redeemable for fuel and authorized goods and services at participating Chevron and Texaco stations and are subject to the terms and conditions on the card and cannot be reloaded.

Confirm that you entered the card number and PIN correctly and that the promotional card has not already expired. If you are still unable to link it, call the Consumer Connection Center at 1-855-285-9595 for assistance.

Discounted cash pricing is offered by independent Chevron or Texaco retailers. If you did not receive the discounted cash price with the App, please notify the station manager.

• Turn on the location services on your mobile device

• Enter the gift or promotional card PIN number located on the back of the card and not any other PIN, number, or password

Checking Pay is a payment option that allows most users to pay directly from their checking account through the App at participating stations. When a user makes a purchase with Checking Pay, the amount of that purchase is debited from their selected checking account, usually within 1-2 business days following the date of the purchase. Users are offered the full protection of the US Federal Reserve's Regulation E: protections for electronic fund transfers.

Yes. Users must be 18 years or older to enroll in Checking Pay.

No. Enrolling in Checking Pay is fast, simple, and free.

Yes. Users receive a promotional discount of five cents per gallon with Checking Pay transactions up to 25 gallons in a single purchase at participating stations.

Yes. The Checking Pay discount can be combined with your Chevron Texaco Rewards, and your grocery gas rewards at participating stations.

No. Any discounted pricing for cash or debit card transactions does not apply to Checking Pay
transactions.

You can enroll in Checking Pay through a quick and simple one-time process within your User Account.

• Click the Wallet at the bottom right of the App Home screen

• Select Payment methods

• Select Checking Pay

• Add your information to the Link Checking Pay screen and click Continue

• Search for and select your bank

• Authenticate by logging into your mobile bank account and follow the prompt

• Select your checking account to link to the App

Only active, personal (non-business/corporate) US dollar checking accounts from a U.S.-based bank can be used for Checking Pay.

Checking Pay transactions move funds from your checking account via an ACH (Automated Clearing House). During the enrollment process, your bank information is used to validate and confirm the following:

• The bank account and routing number for the checking account are valid

• You are the bank account holder

•The funding for your Checking Pay transactions will be debited from the correct bank account

At this time, you are only able to link one checking account to your User Account.

No. You are only able to link your checking account to one User Account. Any joint checking account holders will need to link a different checking account to their User Account.

No. Every user is required to have their own unique User Account and a checking account is only able to be linked to one User Account. 

 

Any joint checking account holder will need to create their own User Account and link a different checking account to their User Account.

There is no credit check to enroll in Checking Pay and using Checking Pay will not affect your credit history as long as the funds in your linked checking account are sufficient to cover the purchases you make.

The fee assessed for unpaid payment is up to the maximum amount allowed by state law.

Not all Chevron and Texaco stations are able to provide the Checking Pay discount. If the Checking Pay discount is not available at a station, you will see a message with that information on the App prior to making your fuel purchase. If you did not receive the Checking Pay discount where available, please contact Customer Connection Center (CCC) at 1-855-285-9595 or cccweb@chevron.com.

Please contact the Checking Pay support team at 1-888-823-2438 or CheckingPay@bimnetworks.com to make changes to your bank account.

Within the App Wallet, select Payment method and then Checking Pay. Your account will reactivate using all the same information as previously used in enrollment, and if in good standing, you can begin using Checking Pay again. If any of the information has changed, please contact the Checking Pay Support team at 1-888-823-2438 or CheckingPay@bimnetworks.com.

To remove the checking account from your User Account, delete the Checking Pay payment method from your Payment methods list in the App, AND contact the Checking Pay Support team at 1-888-823-2438 or checkingpay@bimnetworks.com. 

To resolve a Checking Pay transaction that had insufficient funds, please contact the Checking Pay Support Team at 1-888-823-2438.

You must be logged into your Venmo account on your mobile device to add it as a linked payment method in the App. Once logged into your Venmo account, navigate to the Wallet on the App Home screen and select Venmo as a payment method.

Please review your Venmo account FAQs for information on how to use your Venmo balance as a payment method.

You can link your PayPal account to your User Account by navigating to the Wallet, select Payment methods and then PayPal to link your PayPal account at any time.

The card issuer or bank linked to your Venmo account sends a request to pre-authorize the transaction for a set amount and duration. Banks may “hold” this pre-authorization amount until they receive notification of the final purchase amount after completion of the transaction. Chevron does not control the duration of the hold. Contact your bank for more information.

To add Apple Pay or Google Pay as a payment method in the App, you will first need to set up your Apple Pay or Google Pay wallet on your iOS or Android device. Once set up, they will automatically appear as available payment method options on the App.

Log into the App and confirm the nearest station to you or select a new one. On arriving at the station, the Fuel Up button will display at the bottom of the App Home screen. Click the Fuel Up button and select the pump from which you will be purchasing fuel. After selecting the pump, choose whether you would like to add a car wash, if available. Next, choose Apple Pay or Google Pay as your payment method and click Continue. Once your payment method is authorized, you can begin fueling.

Yes. You will receive a receipt on the App, with an Apple Pay or Google Pay icon, and by email, if selected in your settings, shortly after completing your transaction using Apple Pay or Google Pay.

You will see the last 4 digits of the card that is associated with the purchase using Apple Pay or
Google Pay on the receipt. 

No. International cards cannot be used in the App.

If you remove a card from your Apple Wallet and then try to immediately add it back again, it may trigger a suspected fraud lockdown. Call your card issuer or bank’s customer service to have the card re-enabled or unblocked.

If you are using a debit card in your Apple Wallet, your bank sends a request to pre-authorize the transaction for a set amount and duration. If you cancel the transaction or it time outs, you will see a $150 pre-authorization which will be reversed by your bank to your bank account: not a credit or refund to your Apple Wallet. Chevron does not control this pre-authorization or reversal. Contact your bank for more information.

Yes. You may redeem your CTR program rewards and still earn credits from your Techron Advantage Visa® Card or Techron Advantage Credit Card. If you decide not to use your CTR program rewards on a particular transaction, you will still earn CTR program points on that transaction.

No. These cards cannot be used as payment methods through your Apple Pay or Google Pay wallet. However, you can link your Techron Advantage Cards as payment methods directly in the App. See FAQs on how to link a payment method to your User Account in the App.

Before your Techron Advantage card can be added to the App as a payment method, the card must be activated. Once activated, click on Wallet at the bottom of the App Home screen, select Payment methods, click Techron Advantage Card option and enter your card number, expiration date, security code (CVV) and ZIP code, and click Add Card. You can then choose how to receive a one-time security code from Synchrony, the card issuer, by either phone call or text to the mobile phone number registered with the card.    

 

If you have trouble receiving the security code, contact Synchrony by tapping on the message prompt or call the customer service number located on the back of your Techron Advantage Card. You may have a different phone number registered with Synchrony Financial, issuer of the Chevron Techron Advantage Card, than your User Account mobile phone number.

Locate the 3-digit code on the back of your card at the end of the signature space. 

Discounted cash/Chevron card pricing is offered by independent Chevron or Texaco retailers at the time of purchase. If you did not receive the discounted cash/Chevron card price with the App, please notify the station manager, or the Chevron Consumer Connect Center at 1-855-285-9595. This discount is not applied as a statement credit. 

You can manage your Techron Advantage Card, view statements, and pay your bill from the App under Wallet, Manage Chevron Cards, by selecting Manage account, and logging in to your Techron Advantage Card account. You will be redirected to an external web page for Synchrony Financial, the issuer of the Chevron Techron Advantage Cards, to log into your account.

At participating Chevron and Texaco stations, the pump will automatically apply cents off per gallon when using your Techron Advantage Card to pay for fuel in the App. At these participating stations, the dispenser will apply your discount amount prior to fueling. Make sure your Techron Advantage Card is the default payment method in the App. Instant Fuel Discounts can be combined with other rewards program discounts such as Chevron Texaco Rewards, and grocery gas rewards. 

Your Fuel Credits will be applied as a discount at the pump or as a statement credit depending on dispenser capability at the station. Certain offers and Fuel Credits earned from qualifying purchases made outside of fuel merchants will be applied as a statement credit.  

You will receive your Fuel Credits as a statement credit. Instant Fuel Discount is dependent on dispenser capability at participating Chevron and Texaco stations. If you have questions regarding your statement credits, please contact Synchrony at the customer service phone number located on the back of your Techron Advantage Card. 

If you receive an error at the pump while using the App, call the Consumer Connection Center at 1-855-285-9595. You can also call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the CTR website.

If you are unable to redeem the car wash code that you received in the App, call the Consumer Connection Center at 1-855-285-9595. You can also call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the CTR website.

Yes. However, if you make excessive transactions in a single day with the App, the transactions may be declined as suspected fraudulent transactions. If this happens, call the Consumer Connection Center at 1-855-285-9595 for assistance with your User Account.

Minimum and maximum transaction dollar limits are set by your payment card and/or financial institution when used as a payment method through the App. Certain financial institutions may impose maximum purchase amount limits on mobile transactions. There is no minimum purchase amount when using a Techron Advantage Credit Card or Techron Advantage Visa Card for mobile payment transactions.

You can reset your PIN anytime from your User Account. However, this will delete all saved payment methods from your User Account, including any gift or promotional cards. 

 

To reset your PIN, navigate to the My Profile icon in the upper left corner of the screen, select Settings and under PIN code, click Edit, then click Forgot your PIN code? Follow the prompts to create a new PIN and verify it to reset your PIN. You will then need to re-link your payment methods to your User Account.

To function properly, any mobile app requires good cell signal or wireless connection. If your App is not working, please check to see if cellular service in your area is adequate. If service is sufficient and you continue to have problems, first try deleting the app and then re-downloading it.

You may have a different phone number registered with Synchrony Financial, issuer of the Chevron Techron Advantage Card, than your User Account phone number. Please contact Synchrony at the customer service number on the back of your card for assistance. 

Contact Chevron Texaco Rewards Support via Contact Us on the App or call 1-855-285-9595 from 7:00am to 7:00pm Central Time M-F for assistance with qualifying transactions which you believe did not result in proper points earned. 

Please contact us by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the  CTR website.